Role: 1/2 Line IT Support TechnicianLocation: Harwell, Oxford Salary: £25,000 - £30,000 ?ProfileOur client is a forward-thinking Managed Service Provider who due to to natural growth within the business, they are looking to add a 1/2 Line IT Support Technician to their team.This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.Key ResponsibilitiesThe L1/L2 Support Technician will provide first and second-level technical support to a variety of clients.The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advicePerform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.Respond to and resolve technical support tickets in a timely manner.Core Skills and ExperienceExcellent communication and interpersonal skills, and enthusiastic about helping othersProven experience as a Technical Support Specialist or similar L1/L2 support role.Proficiency in both Windows and MacOS environments.Good knowledge of Microsoft 365 applications Exposure to Microsoft Administrative toolsBasic understanding of networking principles and troubleshooting.Desire to learn n