Customer Operations Coordinator
Paying up to -33.50 p/h (Inside IR35)
Location: Heathrow
Work Pattern: Fully Onsite
Duration: 12 months
Hours: 37.5 hour working week

Job Title: Customer Operations Coordinator
Job Description:

We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders.

Key Responsibilities:
* Act as the customer''s primary contact for daily operational needs and end-to-end transaction support.
* Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams.
* Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy.
* Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery.
* Identify and trigger late fee actions related to core returns.
* Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments.
* Support root cause analysis and service level discussions with internal and partner stakeholders.
* Track and report customer-specific service level metrics; manage daily operational reporting cadence.
* Participate in regular customer review meetings (daily to quarterly).
* Support ordering and shipments for scheduled maintenance and defect resolution activities.
* Assist with audits and maintain customer MBK (Material By Kit) accuracy.

Experience Benefits:
* Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium).
* Direct engagement with both customers and suppliers.
* Gain insight into large-scale exchange program financial.
* Monthly exposure to executive leadership.
* Opportunity to lead change and continuous improvement efforts.

Preferred Qualifications:
* Strong coordination, problem-solving, and communication skills across global, cross-functional teams.
* Background in supply chain, logistics, or aerospace operations preferred.
* Experience with ERP systems and data reconciliation.
* Comfortable working in a fast-paced, customer-facing environment.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.