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Service Coordinator - Learning Disabilities

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Service Coordinator - Learning Disabilities

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iBC HealthcareThis range is provided by iBC Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Job Title: Service Coordinator

Reports to:

Registered Manager

Location:

Kings Norton,Birmingham ,B30 3NU

Are you passionate about ensuring people with learning disabilities, physical disabilities, autism, mental health needs, and complex health conditions receive the highest standard of person-centred care?

IBC Healthcare is seeking an organised, proactive Administrator to play a vital administrative and coordination role in the smooth running of our Supported Living services.

You will work closely with the Registered Manager to ensure services are well-staffed, compliant with Care Quality Commission (CQC) regulations, and fully aligned with our values of respect, empowerment, and person-centred support. This is a varied role where no two days are the same, combining administration, staff coordination, compliance monitoring, and direct involvement in service quality improvement.

Key Responsibilities

Oversee staff rotas, ensuring they meet the needs of the people we support (PWS) effectively and efficiently.Support recruitment and onboarding processes by offering start dates and coordinating new starter readiness.Monitor and maintain compliance, including supervisions, training records, and monthly quality reports.Complete service spot checks, identify improvements, and follow up on corrective actions.Assist with new referrals and smooth transitions into services, including care plans and risk assessments.Support safeguarding processes and assist in investigations where required.Ensure care documentation is accurate, up to date, and aligned with company and CQC standards.Produce reports, statistics, and updates for the Registered Manager and wider leadership team.Play an active role in team meetings, quality reviews, and operational discussions.Participate in the on-call rota and work flexibly, including evenings and weekends, when required.

About You

We’re looking for someone who is:

Organised - able to manage multiple priorities while maintaining attention to detail.Person-centred - committed to ensuring the needs of the people we support remain at the heart of everything we do.Proactive - willing to step in, problem-solve, and support colleagues to deliver outstanding care.Professional and approachable - able to communicate effectively with staff, managers, and external partners.

Essential Requirements

Full UK driving licence and access to your own vehicle.Experience working with vulnerable adults with learning disabilities.Strong communication skills, both written and verbal.Confident IT skills, including Microsoft Word and Excel.

Desirable

NVQ Level 3 in Health and Social Care.Knowledge of Access Care Compliance (ACC) and Nourish systems (training provided).

Why Join IBC Healthcare?

Be part of a passionate, values-driven organisation making a real difference.Ongoing professional development and career progression opportunities.Supportive leadership and collaborative working culture.Competitive pay and benefits package.

If you are looking to join a forward-thinking organisation and be part of something special, apply now and start your journey with IBC Healthcare.

INDMPSeniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

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