Service Desk Engineer (Contract)

Location: Gloucester (Office-Based)
Contract: 3–9 Months
Rate: £160–£180 per day (Inside IR35)
Hours: Full-Time, Monday to Friday

About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern
workplace technologies and IT service improvements.

They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.

The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you''ll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.

Working in a modern Microsoft environment, you''ll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.

What You''ll Do:

• Provide 1st line IT support via phone, email and remote support tools
• Log, prioritise and resolve incidents and service requests
• Support Windows 10/11, Microsoft 365 and Active Directory environments
• Troubleshoot hardware, software and network connectivity issues
• Manage user accounts, password resets and access requests
• Escalate more complex issues to 2nd and 3rd line support teams
• Maintain accurate ticket updates and technical documentation
• Deliver excellent customer service while meeting agreed service levels

• Previous experience in a Service Desk or IT Support role
• Good knowledge of Windows 10/11 and Microsoft 365
• Experience administering Active Directory user accounts
• Understanding of networking fundamentals including DNS, DHCP and TCP/IP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work effectively in a fast-paced support environment

• £160–£180 per day (Inside IR35)
• Initial 3–9 month contract with immediate start
• Opportunity to support a large and respected public sector organisation
• Varied workload within a modern Microsoft environment
• Collaborative and supportive IT team
• Contribute to projects that help deliver essential public services