Job Title: Senior Service Designer (Fixed Term Contract)Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City)Contract Length: 6 MonthsDaily Rate: 550 - 750 per day Inside IR35Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day. What You''ll Do:Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas.Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence.User Experience Mapping: Create comprehensive user experience maps that connect different touchpoints and address the needs of diverse user groups.Promote Design Standards: Set the design direction and embed best practices within teams, enhancing the overall strategic influence of design across the organization.Drive Continuous Improvement: Use KPIs to measure service performance, adjusting strategies to align with user needs and organizational goals. What We''re Looking For:Experience: 5+ years in Service Design or related fields, with a proven track record of delivering multiple produc