You, an Italian speaking Customer Service Representative, will be the first point of contact in the after sales process for customers. You will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You will be expected to have excellent customer relationship and communication skills and can engage with, and influence both external and internal customers and stakeholders. This is a hybrid role based in London.

Client Details

This global oil business primarily looks after the automotive industry and are rapidly growing their presence in London.

Description

As the Italian Customer Service Agent, you will:

• Respond to customer inquiries in Italian and English via phone and email.
• Process orders accurately and efficiently, ensuring timely delivery of products.
• Handle complaints and provide effective solutions to maintain client satisfaction.
• Collaborate with internal teams to resolve customer issues and improve processes.
• Maintain up-to-date records of customer interactions in the company''s database.
• Support the sales team with administrative tasks and customer follow-ups.
• Identify opportunities for process improvements to enhance service quality.
• Ensure compliance with company policies and industry standards.
• Process customer orders

Profile

To be successful in applying to this role, you should have:

• Experience in an Italian speaking Customer Service position
• Excellent attention to detail
• Experience in processing orders

Job Offer

You will be rewarded with a salary of 30k-35k with great scope to be made permanent.