Product Support Technical Engineer - MDS (Managed Desktop Service)Salary: 50,000 - 60,000 Per Annum Plus Hybrid Working and Excellent BenefitsSecurity clearance at BPSS requiredLocation: Hybrid working - 2 days per week onsite in Solihull, rest remote working Working with cutting-edge Microsoft technologies in a dynamic IT environment, this role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance.The successful candidate will act as a Product Support Technical Engineer to specialise in supporting the Managed Desktop and Laptop estate, with a strong focus on leveraging the Microsoft Intune platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment. The role will need to be able to work with 3rd party providers of service and act as an ''on-the ground'' lead for the team, providing expert insight into the actual configurations and deployments they support.This role offers the potential for progression into higher leadership positions within the business, such as Product Owner or Product Manager.Technical Expertise/Certifications:Proven experience in Windows device management and endpoint administrationStrong expertise in Microsoft Intune, Autopilot, and SCCM (with a focus on migration)Experience in device provisioning, Windows 10/11 imaging, and profile managementKnowledge of Microsoft 365 security, cond