Customer Service Executive - Financial ServicesLocation: West Sussex Office Contract: Full-Time, Permanent, Flexible Hybrid Working Salary: £25,000 - £29,000 (DOE) + BenefitsDue to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.The Role:Act as the first point of contact for customers and members.Handle customer enquiries across multiple channels (phone, email, live chat).Participate in team meetings and share updates.Collaborate with internal teams to resolve complex queries.Identify and suggest process improvements for better service delivery.Develop knowledge of financial products, compliance, and customer care best practices.Your Experience:Proven customer service experience in a contact centre, customer support, or client services role.Exposure to financial services, banking, or insurance is desirable but not essential.Strong communication skills - verbal and written.Ability to work under pressure and maintain attention to detail.Problem-solving mindset and a passion for helping customers.Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.Benefits:Competitive salar