We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import and Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo Order acceptance Operations consulting, planning and scheduling Service decision Ad hoc quotation to customers Urgent deliveries controlling, reporting Follow-up on cargo customs clearance and timely delivery File opening Pick-up arrangement Booking Booking of direct/back to back shipments with carrier Customer Inquiries Operational Job Costing Arrival notification to customer Coordination of transit shipments activities Receiving of customer s instructions Cooperation with customs subcontractor and control on its activities Provide Track and Trace info Irregularity management/handling within his/her responsibility Assure Temporary import / export files controlling / letters submitting. Maintain area standard operational processes Ensure customer retention and customer satisfaction Provide forwarding / logistic support to sales Provide performance on operational excellence and initiate corrective measu