As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You''ll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you''ll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you''ll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they''ve faced financial challenges in the past. As a direct lender, we''re proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You''ll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting ..... full job details .....