Salesforce Administrator (Agentforce Chatbot) - 6 months - London - Inside IR35 We are seeking a Salesforce Administrator with strong Service Cloud expertise and hands-on experience configuring Agentforce chatbot solutions. This role focuses on delivering seamless, AI-enabled customer support across web and mobile digital channels, driving conversational automation, and ensuring reliable Salesforce platform operations. Key Responsibilities: Administer, configure, and maintain Salesforce Service Cloud and digital engagement channels (Web andamp; Mobile App). Lead the setup, configuration, and optimisation of Agentforce chatbot, including omniflow logic, decisioning, and agent behaviour. Support Business Analyst teams in deploying chatbot journeys across website and mobile app environments. Ensure seamless integration between the chatbot, FAQ/AEM content, and customer service workflows. Participate in testing, troubleshooting, and iterative optimisation based on performance and usage insights. Collaborate closely with customer-facing teams to support critical-path delivery and platform stability. Skills and Experience Required: 3+ years'' experience as a Salesforce Administrator. Strong hands-on experience with Service Cloud, case management, digital engagement, and automation. Proficiency in Flows, workflows, validation rules, queues, routing, and knowledge management. Proven experience implementing and configuring Agentforce chatbot solutions. Understanding of omniflow orc