We are seeking a senior ServiceNow Implementation Specialist to support Phase 2 of a ServiceNow programme, with a strong focus on Now Assist / AI enablement across HR and ITSM.Phase 2 centres on activating Now Assist, demonstrating out-of-the-box functionality, and working closely with business stakeholders to implement practical AI use cases such as ticket deflection and automated responses. This role will act as a trusted advisor, providing recommendations and guiding delivery within a blended onshore/offshore model.Key ResponsibilitiesPhase 2 - Now Assist and AI EnablementLead Phase 2 activation and configuration of ServiceNow Now Assist.Demonstrate Now Assist capabilities to both technical and non-technical stakeholders.Showcase out-of-the-box ServiceNow and Now Assist functionality, particularly for HR use cases.Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention).Business and HR EngagementWork closely with business teams, especially HR, to define priority topics and queries.Support HR teams that are unfamiliar with ServiceNow''s out-of-the-box capability.Translate business needs into effective Now Assist and ServiceNow solutions.Educate stakeholders on best practices and platform capabilities.ServiceNow Delivery and LeadershipProvide hands-on implementation support across ServiceNow modules (HR, ITSM).Make experience-led recommendations on configuration and design.Act as a senior technical and function