Patient Liaison Officer (Private Healthcare experience is required)

Location: Marylebone, London
Start Date: ASAP
Contract: Temporary
Duration: Ongoing position
Pay Rate: -16.0017.00 per hour
Working Hours: Monday to Friday , 40 hours a week (shifts between 8:00am - 8:00pm)

Overview

We are seeking a polished and professional Front of House and Patient Coordinator with private health care experience to join a busy private healthcare setting in Oxford Circus.

This role is heavily front of house focused, with a strong emphasis on delivering an exceptional patient experience, alongside supporting booking and administrative processes.

Key Responsibilities

• Welcome patients, visitors, and staff in a professional and friendly manner
• Manage incoming calls, direct enquiries, and support patient flow
• Handle general administration including data entry, filing, and managing correspondence
• Maintain confidentiality and ensure adherence to all policies and procedures
• Provide a high level of customer service with empathy and professionalism
• Coordinate and manage patient appointments via electronic medical records systems
• Verify patient details and ensure accurate data capture
• Support with patient queries via phone, email, and online systems
• Assist with documentation, records, and follow-up communications
• Work collaboratively across reception and admin functions as required
• Support self-pay patient enquiries and assist with appointment bookings
• Provide information on services, pricing, and next steps
• Follow up with patients post-consultation
• Track bookings and support reporting on activity and KPIs
• Assist with events and patient engagement initiatives

Skills & Experience Required

• Previous experience within private healthcare is essential within a front of house, reception, patient coordination or administrative position
• Basic DBS required (must have have a valid certificate, be on the update service or be willing to get one immediately)
• Strong customer service skills across phone, email, and face-to-face
• Excellent organisational skills and attention to detail
• Confident working in a fast-paced, front-facing environment
• Good IT skills including MS Office and patient record systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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