Sales Team Leader / Trainer LOCATION - Stockport (Head office)HOURS - Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm NO WEEKENDS SALARY - OTE 40K+If you have experience in Sales negotiation and experience in leading teams then this role is for you. Key Responsibilities Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets. Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills. Monitor call volumes and incoming call traffic, ensuring are being productive during their working day. Review and analyse performance metrics, ensuring KPIs and service levels are consistently met. Verify conversations are reflected within our CRM. Deliver ongoing, coaching, and performance reviews to support team development. Identify areas for improvement and implement action plans to enhance customer experience and conversion rates. Ensure compliance with company policies, industry regulations, and data protection standards. Prepare reports and updates for senior management on team performance, call activity, trends, and development needs. Support onboarding, and training of new staff members as required. Skills and Experience Required A background in performance management, coaching, and staff development. Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector. Excellent communicati