Account Manager

Total Facilities Management (TFM)
Location: North of the UK (extensive regional travel required)
Sector: Facilities Management
Salary: £45k plus car allowance
Type: Full-time, Permanent

The Company
We are a leading Total Facilities Management (TFM) provider delivering integrated hard and soft FM solutions across the UK. With a strong reputation for operational excellence, compliance, and client partnership, we support multi-site portfolios across commercial, industrial, and public-sector environments throughout the whole of the UK.

The Role
We are seeking an experienced Account Manager to oversee a portfolio of key contracts across the North. This is a senior, client-facing role with operational oversight of multi-site FM delivery.
A core focus of this role is compliance management. The successful candidate must demonstrate exceptional knowledge and hands-on experience in statutory and regulatory compliance within the FM sector. Ensuring full adherence to legal, contractual, and industry standards will be central to your success.

Key Responsibilities

• Full ownership and accountability for assigned FM accounts across the Northern region
• Ensure 100% statutory and regulatory compliance across all hard and soft FM services
• Oversee delivery of planned and reactive maintenance in line with SLA/KPI targets
• Manage audits, compliance documentation, and certification processes
• Lead and develop on-site and mobile FM teams
• Maintain strong client relationships at senior stakeholder level
• Manage budgets, forecasting, and P&L performance
• Drive continuous improvement, risk management, and operational efficiencies
• Ensure adherence to H&S legislation and company policies

• Proven experience as an Account Manager within the Facilities Management sector (TFM preferred)
• Strong background in compliance management within FM (statutory compliance, audit processes, asset registers, PPM compliance, certification control, etc.)
• Thorough understanding of hard services compliance requirements
• Experience managing multi-site contracts across a regional portfolio
• Strong commercial acumen with P&L responsibility
• Excellent stakeholder management and communication skills
• NEBOSH or equivalent H&S qualification (desirable)
• Willingness to travel extensively across the North

• A compliance-driven FM professional
• Detail-oriented, process-led, and highly organised
• Strong leadership capability with the ability to influence at all levels
• Proactive, resilient, and solutions-focused
• Commercially astute with a client-first mindset

• Competitive salary + car allowance/company vehicle
• Performance-related bonus
• Pension scheme
• Professional development opportunities
• The opportunity to manage high-profile contracts within a growing TFM business