Adecco are seeking an experienced Complaints Officer - Homelessness to join our clients Housing Services team. This is a key role responsible for managing and responding to complaints and member enquiries across Housing Needs, Temporary Accommodation, Homelessness, and related services. You will ensure timely, accurate, and customer-focused responses while working collaboratively with colleagues and senior stakeholders.Complaints Officer - HomelessnessPublic Sector - Local AuthorityTemporary Role - to March 2026Full Time - Monday to Friday, 36 hours per week 22.41 per hour PAYE / 29.60 per hour UmbrellaRemote Working however IT will need to be collected on first day in CroydonASAP startKey ResponsibilitiesHandle complaints and member enquiries for Housing Needs, Homelessness, Temporary Accommodation, Housing Register, and Reviews.Issue responses to Stage 1 complaints and member enquiries in line with Local Government and Social Care Ombudsman (LGSCO) standards.Manage a high-volume caseload, aiming to close 10+ complaints per week within agreed timescales.Work collaboratively across teams and with senior leadership, including Chief Executive level.Ensure compliance with legislation, government guidelines, and best practice in complaint handling.Produce clear, concise reports on complex issues without jargon.Essential ExperienceComplaint handling experience within Housing Needs, Homelessness, Intervention and Prevention.Experience issuing responses to Stage 1 complaints and mem