About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office within HMRC. We provide, maintain and support a portfolio of approximately 140 software products, predominantly for the Customer Service Group, while also supporting opportunities elsewhere in HMRC and internationally.We review the portfolio to ensure that applications meet legislative, departmental and government standards, and to reduce technical debt and unnecessary complexity. The IT Service Manager will lead the team responsible for the effective support and governance of these applications.Job descriptionWho are we looking for?We are looking for an organised and proactive service manager who takes ownership of issues and works collaboratively to achieve effective outcomes.You will communicate clearly with technical and non-technical stakeholders, understand user and service needs, and use evidence to support decisions. You should be comfortable working in a technology environment and able to develop your understanding of the applications and technical concepts used by the wider team.You will demonstrate a commitment to customer ..... full job details .....