Enjoy helping people and building new skills?If you''re looking to gain valuable customer experience with the UK''s best bank, as voted by Forbes 2026, this could be a great opportunity for you.On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12 month temporary contract. Job description - the roleAs an Inbound Banking Customer Service Advisor, you''ll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We''re looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.You''ll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.We''re offering a 13.87 hourly rate, working between 8am - 8pm Monday to Sunday.You''ll work onsite at Nationwide, 5 days out of 7, with 6 weeks'' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you''ll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)What you''ll be doing:Handling a range of inbound calls, you''ll play a central role in supporting Nationwide''s members. As a leading Bank, our cu