2nd Line IT Support Engineer Hybrid / Office-Based Competitive SalaryWe''re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.Role OverviewResolve escalated IT issues across desktop, cloud, and infrastructureSupport Microsoft 365, Active Directory, and networking environmentsTroubleshoot hardware, software, and connectivity issuesCollaborate with 1st and 3rd line teamsMaintain documentation and deliver excellent customer serviceRequirements3+ years IT support experience (incl. 2nd line)Strong knowledge of Windows, Microsoft 365, and basic networkingExperience with Azure, ITSM tools, and remote supportStrong problem-solving and communication skillsWhat''s OfferedExposure to latest cloud technologiesTraining and career developmentSupportive, fast-paced environmentPlease get in touch as soon as possible as interviews are happening next week!