Service Advisor Brentford (TW8) £32,220 pa + overtime and bonus, OTE £38,664 pa Full-time, Mon Fri 8 00 + 1-in-3 Saturdays (8 30) Join Our Aftersales Team Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do. What You ll Do In this customer-facing role, you ll help people through their servicing journey by: Managing customer communication, both in person and over the phone. Booking vehicles in, estimating costs, and preparing invoices. Liaising clearly with Technicians throughout the day. Keeping customers updated on progress and gaining authority for additional work. Organising courtesy cars and ensuring smooth handovers. Using systems such as Kerridge, Autoline, Keyloop/CDK. Promoting products and services in a supportive, non-pressured way. What We re Looking For We re keen to meet applicants who are: Experienced in a dealership Service Advisor, Service Booking, or Service Reception role. Comfortable managing a busy diary and maintaining accurate records. Confident communicators who build trust with customers. Organised, calm under pressure, and focused on delivering a professional experience. Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable). Driving Licence Requirement This role involves occasional movement of customer