My client are a leading Microsoft-focused Managed Services Provider delivering exceptional IT support and solutions to a wide range of clients. As part of their ongoing growth, they are looking for a highly skilled and proactive 2nd Line Support Technician to join their team. If you are passionate about technology and looking to advance your career in a dynamic and client-focused environment, this could be the company for you!Job SummaryAs a 2nd/3rd Line Support Engineer, you will be responsible for handling more complex technical issue, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of client issues. You will also be responsible for onboarding new clients and completing customer projects, including on-site work.You''ll play a key role in maintaining high customer satisfaction while working closely with the senior team for further escalations when necessary. As part of my client''s commitment to delivering outstanding service, they expect their team to not only resolve technical issues, but also identify potential opportunities to enhance clients'' operations. This includes recommending appropriate hardware, software or service upgrades that align with the customer''s needs, ensuring they are also benefitting from the best possible solutions.Key ResponsibilitiesProvide technical support: Troubleshooting complex issues across a ..... full job details .....