Description Our local government clients in Enfield, Greater London, are seeking a Safe and Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe and Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and identifying efficiencies, ensuring that services deliver value for money while maintaining safety and quality. The role also requires the ability to produce clear, high-level written reports for senior leaders, directors and members, translating complex operational, financial and performance information into concise, evidence-based briefings and recommendations. Through strong analytical insight, sound financial management and high-quality reporting, the Manager plays a critical role in supporting strategic