ACR are pleased to be working exclusively with a growing technology business to recruit a proactive and focused Customer Account Manager to take ownership of a portfolio of customers, managing their experience from the point an order is handed over by the Sales Team, through installation and into ongoing account support.This is a relationship-led role, suited to someone who genuinely enjoys working with customers, takes pride in providing excellent service and understands the importance of keeping customers informed at every stage. You will act as the customer''s main point of contact, ensuring a smooth journey, resolving queries and building strong, long-term relationships.Customer Account Manager''s Key Responsibilities: Take ownership of a portfolio of business customers, managing their experience from initial order handover through installation and ongoing account management. Receive and review sold orders from the Sales Team, ensuring all relevant information is captured and the customer journey is clearly understood. Coordinate and book installation appointments, introducing yourself as the customer''s dedicated point of contact. Maintain regular, proactive communication with customers, providing updates and ensuring they are kept informed throughout the installation process. Monitor installation progress, coordinate any necessary actions and take ownership of resolving issues or delays. Complete post-installation quality checks, gathering customer feedback and ..... full job details .....