Join Our Team as an ICT Helpdesk Technician!Are you a tech-savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity for you! Our client, a leading public services organisation, is on the lookout for a dedicated ICT Helpdesk Technician to join their dynamic team in Yate!Position: ICT Helpdesk TechnicianHourly Rate: 16.62Contract Type: TemporaryWorking Pattern: Full TimeLocation: Badminton Road Council Offices, YateAbout the Role:As an ICT Helpdesk Technician, you''ll be the frontline support for our education customers, delivering technical assistance through telephone support, remote troubleshooting, and site visits. You''ll play a vital role in ensuring users receive timely and effective solutions to their technical issues, all while maintaining a seamless educational experience.Key Responsibilities:Provide first-line remote support, following defined processes to assist users with their ICT needs.utilise remote support tools to diagnose and resolve issues efficiently.Deliver service desk support in a busy environment, prioritising workloads to meet peak demands.Accurately update service desk software, specifically using Connectwise Manage.Showcase a strong understanding of Windows Operating Systems and M365 products, including education-specific applications.Collaborate with team members to ensure effective service del