Audio Visual Support EngineerLocation: London (covering client sites across the London area) Salary: 38,000 - 40,000 per annum (depending on experience) Department: Support Reporting to: Service ManagerThe RoleWe''re looking for an experienced Audio Visual Support Engineer to join a growing support team delivering high-quality AV and Video Conferencing support across a diverse client portfolio in London.This is a hands-on role where you''ll be responsible for both proactive and reactive support, ensuring SLAs are met and clients receive a professional, responsive service. You''ll be trusted to work autonomously, manage time-sensitive issues, and spot potential risks before they escalate.If you enjoy problem-solving in fast-paced environments and building strong client relationships, this role is for you.What You''ll Be DoingProviding proactive and reactive maintenance and support for Audio Visual and Video Conferencing systemsDiagnosing and resolving AV/VC faults in time-critical, high-pressure client environmentsSupporting the installation team with new AV and VC installations between service callsCompleting accurate field service reports and documentation in a timely mannerBuilding strong, long-term relationships with a portfolio of clientsIdentifying additional service or upgrade opportunities and feeding them back to internal teamsCommunicating clearly with the service team and other internal departmentsSupporting SLA delivery and highlighting potential risks to the Servi