FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management OrganisationCBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.Package:Competitive salary of 30,000 per annum (depending on experience)Core hours are Monday - Friday (40 hours per week)25 days annual leave plus bank holidaysGenerous workplace pension schemeTraining, development and progression opportunitiesResponsibilities:Lead, coach and motivate the helpdesk team to deliver exceptional serviceAct as the main point of contact for escalations, queries, and performance issuesMonitor and manage workload distribution and ensure all SLAs/KPIs are metSupport the implementation of helpdesk processes and system improvementsPrepare and deliver performance reports to managementLiaise with clients, contractors and internal departments to ensure effective communication and issue resolutionConduct regular 1-1s, appraisals and training sessions for team developmentRequirements:Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sectorStrong understanding of