Client Account Manager £38,000 + Bonus Workplace pension scheme Gym membership Regular team events and a collaborative company culture 28 days annual leave (including bank holidays) Role Overview The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value. Key Responsibilities Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships Lead structured onboarding and offboarding processes, ensuring smooth transitions Conduct regular check-ins with clients to review performance, goals, challenges, and growth opportunities Act as the internal voice of clients, ensuring feedback and needs are communicated across relevant teams Own account retention and proactively identify churn risks before they escalate Develop and implement retention strategies to improve engagement and lifetime value Design structured recovery plans for disengaged or dissatisfied accounts Analyse churn drivers and provide insights and recommendations to leadership Align internal delivery teams with expectations, requests, a