Debt Recovery Specialist

Location: Bracknell
Salary: £20.59 P/H
Hours: full-time, Monday to Friday - 9am to 5pm 
Contract: this is a fixed-term contract for a 3 months initially, with potential to remain on an extended basis. 

We are currently recruiting for a Debt Recovery Specialist to join a busy customer-focused team based in Bracknell.

You will be responsible for supporting customers who are experiencing financial difficulties, working with them to understand their circumstances and agree appropriate solutions.

The role will involve:

• Managing a caseload of customers with outstanding rent or property-related payments.
• Contacting customers by telephone and other appropriate methods to discuss arrears.
• Investigating individual circumstances and negotiating realistic repayment arrangements.
• Providing information and signposting customers towards appropriate financial, benefits, debt and employment support.
• Maintaining accurate and up-to-date records of all customer contact and actions taken.
• Working collaboratively with internal teams and external organisations to support positive customer outcomes.
• Supporting debt recovery and ensuring agreed targets and performance standards are achieved.
• Using knowledge of welfare benefits to help maximise customers'' income and identify appropriate support.
• Preparing correspondence and maintaining accurate documentation.
• Taking appropriate action where debts remain unpaid, in line with relevant policies and procedures.
• Ensuring customers receive a consistent, professional and supportive service.

We are looking for someone who has:

• Previous experience working in a customer-focused and target-driven environment.
• Knowledge or experience of housing and welfare benefits.
• Strong communication and negotiation skills.
• The ability to deal sensitively and professionally with customers who may be experiencing financial difficulties.
• Excellent organisational skills and the ability to manage a caseload and competing priorities.
• Strong attention to detail and accurate record-keeping skills.
• Good IT skills, including experience using the Microsoft Office suite and databases.
• Strong written and verbal communication skills.

If you have experience in customer service, debt recovery, housing, income recovery or welfare benefits and are looking for your next opportunity, we would love to hear from you. Please submit your CV to be considered or email (url removed) with any queries.

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