Head of Collections£50,000 £60,000 Hybrid WorkingWe are recruiting for a head of collections role where you can genuinely shape how collections and credit control operate across the organisation. This is an opportunity to take ownership, simplify complexity, and make a visible impact on cashflow and performance.Why this role?You ll have the autonomy to redesign and standardise collections processes, resolve complex debtor issues, and build a high-performing, data-driven team. You ll work closely with Finance, Billing and Operations and be trusted to influence at senior level.What you ll be doingLeading the end-to-end collections and credit control functionRedesigning processes to improve efficiency, control and cashflowResolving complex debtor and invoicing issues, particularly with local authoritiesLeading and developing a team of three with clear KPIs and accountabilityKeeping overdue debt at or below 10% of total receivablesProviding clear insight, reporting and risk visibility to senior leadersWhat we re looking forProven experience transforming a collections or credit control functionStrong analytical skills with the ability to unpick complex billing issuesA confident, supportive people leaderExcellent stakeholder management and communication skillsExperience working with local authorities or complex billing environments (desirable)What success looks likeClear, consistent processes, healthier cashflow, strong external relationships and a capable, motivated collections te