About the opportunity:We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support.Due to continued growth, we are seeking an experienced Credit Controller/Collections Officer to join their friendly and close-knit team. You''ll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business.This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.Responsibilities:Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.Gather and verify customer information, updating CRM systems accurately.Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.Issue reminders, notices, and assist with summons documentation.Maintain up-to-date and accurate records across all systems and reports.Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.Provide exceptional customer service with compassion and professionalism, especially for vulnerable custom