Overview

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Manchester - Mon Fri Hybrid role, needed to provide end user support.Responsibilities

Provide end user support.Assist with troubleshooting Microsoft Windows 10/11, Microsoft Office 365, Active Directory, awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, and networking triaging.Contribute to Knowledge Banks (KBs) and act as a senior member in a technical capacity and set high standards.Demonstrate excellent communication, strong and logical troubleshooting/diagnostic abilities, be resourceful, with a growth mindset, able to take constructive criticism to improve, and be driven with ambition to progress.Maintain a professional presence and bring value to the team.Qualifications

Experience with Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, Group Policy awareness, SCCM / Intune, DFS permissions in SharePoint, and basic networking triage.Excellent communication skills, strong problem-solving abilities, and a drive to progress and develop.

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