Job Title: Sales Manager with prospects of becoming Operations Manager (SME) Location: Chichester, West Sussex Job Type: Full-Time Department: Sales / Operations Reports To: Managing Director / Finance Director Job Summary: We are looking for a dynamic and customer-focused Sales Manager to join a small team in the printing/label manufacturing industry. This role will be is responsible for managing key client accounts, ensuring high levels of customer satisfaction, and driving growth through strong relationships and a deep understanding of label production processes and client needs. The role will develop over time and it is expected that the right individual will succeed to Operations Manager. Key Responsibilities (as Sales Manager): Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of label products. Manage a portfolio of existing accounts, maintaining strong relationships and identifying opportunities for growth. Understand client specifications, artwork requirements, and compliance standards related to label production. Collaborate, in-house, with production, design, and logistics teams to ensure accurate and on-time order fulfilment. Provide clients with updates on order status, lead times, and any changes in production schedules. Prepare and deliver quotes, proposals, and pricing adjustments in line with company policies using company procedures. Resolve client issues efficiently, ensuring a high level of ser