IT Systems Engineer - Birmingham Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You''ll join a small team with hybrid working available after training.Key ResponsibilitiesSupport and troubleshoot products and systemsInvestigate issues using OS, database, and remote toolsOwn tickets through to resolutionWork with Developers to resolve defects and manage changesCollaborate with internal teams and support customersAssist with testing and produce clear documentationKey Skills and Experience3+ years in a technical support roleSQL (MS SQL Server (Apply online only Power BI and SSRS reportingMicrosoft 365, Active Directory, Group PolicyCloud backups, VMware (preferred)Networking basics (firewalls, switches)Strong organisation, communication, and stakeholder management skillsDetailsFull-time 30,000- 35,000Hybrid working INDGH