Customer Services Team Leader Leeds / Hybrid Permanent Competitive + Flexible Benefits Summary Freedom are currently recruiting for a Team Leader to be based in our Leeds office, LS11 (free parking available on site). Working as part of the HV Maintenance division the Team Leaders role is the day-to-day supervision and support of the FPD Customer Services Team members'' performance in line with the qualitative and quantitative needs of the department. The Team Leader is responsible for maintaining high performance within the team and ensuring a high level of customer service is delivered at all times. Some of the key deliverables in this role will include: The Team Leader will: Support the 600 HVM division in the delivery of its objectives and the NG Bailey Group vision and strategy. Provide leadership and guidance, advice, coaching and direct support to team members, where required. Develop best practice processes for training, assessment, and recognition/reward, ensuring to set a best practice example at all times.Deliver effective business communication through advice, review, leadership and team meetings.Analyse internal and client management information to drive priorities within the team to ensure delivery of Key Performance Indicators (KPIs), ensuring the information held is accurate and up to date at all times. Conduct On-boarding and Induction activities for new starters, documenting progress throughout probationary periods with the support of the Business Improve