Job Title: Client Experience SpecialistLocation: Llay, WrexhamRemuneration: 28,000 - 30,000 paContract Details: PermanentOur client is on a mission to deliver exceptional client experiences - and they need YOU to make it happen! If you''re passionate about helping clients succeed, love problem-solving, and thrive in a fast-paced environment, this role is for you.Responsibilities:- Become an expert on our products, history, and methodology - so you can confidently guide clients.- Help clients hit the ground running with clear, friendly communication.- Gather feedback to improve adoption and reduce churn; because their voice matters!- Create educational resources and lead engaging product demos (bonus points for automation ideas!).- Be the go-to problem solver via Help Centre, phone, or video calls.- Spot growth opportunities and collaborate with our Client Outcomes team.- Stay ahead of trends in employee engagement and sector developments.- Commit to your professional growth by staying informed on employee engagement trends and sector changes.- Handle personal data responsibly and confidentially, maintaining transparency in all interactions.About You:Are you a self-motivated, highly organised individual with a passion for enhancing client experiences? We''re looking for someone who thrives in a fast-paced environment and excels in problem-solving. Your warm, confident communication style will help you connect with clients and understand their needs seamlessly.If you''re techno