Student Support AdvisorLocation: BirminghamSalary: £26,520 - £32,240 per annumOur client is a vibrant and forward-thinking higher education institution, dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the role As a Student Support Advisor, you''ll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital-first service, you''ll play a key role in ensuring students feel heard, supported and guided to the right help at the right time.You''ll manage a varied caseload, offering structured support through assessment, triage and one-to-one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience.What You''ll Do:Provide empathetic, trauma-informed support to students experiencing wellbeing, mental health or practical challengesManage a caseload, delivering one-to-one support sessions both online and in personCarry out assessment and triage, identifying appropriate support and next stepsMaintain accura