Repairs Coordinator / Customer Care Coordinator

Milton Keynes
£23,000 – £32,000
Full-time, Monday to Friday, 8:00 am – 4:30 pm
Hybrid working after training period: 3 days at home and 2 days in the office

What’s Offered

• Hybrid working once settled: 3 days at home and 2 days in the office
• Friendly, supportive team with long-standing staff
• Guidance from an experienced Contracts Manager
• Varied role with responsibility and autonomy
• Stable employer with ongoing development opportunities

Overview

A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator. The role requires someone with residential experience in a similar customer care or repairs position, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.

Key Responsibilities

Manage customer care and repairs defects from initial instruction through to completion

Schedule patchers and operatives across multiple sites and occupied properties

Liaise with site managers, subcontractors, quantity surveyors and homeowners

Coordinate appointments and maintain regular communication with residents

Prepare quotations for remedial and chargeable works

Process variation orders and monitor approval status

Track labour, materials and commercial costs

Maintain and update internal Excel trackers and reporting systems

Produce weekly and monthly performance reports

Monitor workloads and ensure resources are allocated effectively

Order materials and coordinate collections

Manage customer care documentation, photographs and site records

Assist with resolving customer complaints professionally and promptly

Support management with operational and commercial administration

Skills and Experience Required

Residential customer care or repairs experience in a similar role

Strong personality with confident telephone manner

Confident using Excel, Outlook and Microsoft Office

High attention to detail and strong organisational skills

Comfortable dealing with site staff, contractors, residents and internal teams

Keywords: Repairs Coordinator, Customer Care Coordinator, Customer Service, Repairs, Defects, Residential, Drylining, Patching, Remedial Works, Milton Keynes, Construction, Housing, Scheduling, Excel, Outlook