Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We''re looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment. What You''ll Be Doing: Provide 1st and 2nd line IT support - over the phone, face-to-face and remotelyLog, diagnose and resolve incidents quickly using our Service Desk systemEscalate complex problems to the right teams while keeping users in the loopTroubleshoot hardware, software and network issues across multiple sitesIdentify ways to make IT support smoother and more efficient What We''re Looking For: Demonstrated experience in a service desk or desktop support environmentSolid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardwareExperience using Service Desk systems in a fast-paced environmentStrong communication skills and a customer-first attitude If you''re ready to make an impact then please get in touch with a recent CV. Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35