Come make a real difference as our new Head of Repairs Operations! Everyone should have a warm, safe, affordable home. We''re working with our recruitment partners Acorn by Synergie to look for a new Head of Repairs Operations. Note to other agencies: we have engaged Acorn by Synergie exclusively for this campaign and we''re not looking for any further support. Any unsolicited CVs submitted will be treated as a gift and no fee will be payable, and such contact may impact any future decision to work with you. As our Head of Repairs Operations, you''ll play a key role in making this a reality for thousands of families in our communities.Leading a wide-ranging operational service, you''ll be responsible for the delivery of responsive repairs, empty homes refurbishment, grounds maintenance, cleaning services and planned maintenance programmes. Working closely with tenants, colleagues and contractors, you''ll ensure we deliver a high-quality, customer-focused service that gets things right first time and achieves excellent levels of customer satisfaction.You''ll be part of the Senior Management Team, helping to shape and deliver our ambitions for customer experience, service excellence and value for money. You''ll lead multi-disciplinary teams and provide technical expertise across repairs, maintenance and facilities management, supporting the wider organisation to deliver safe, compliant and well-maintained homes.You''ll take a proactive, performance-led approach, using insight, ..... full job details .....