Customer Service / Lead Generation Advisor Office-based Olney Monday Friday, 9:00 AM 5:00 PM 45-minute lunch break + 2 x 10-minute breaks £12.21 per hour - £22,000 per annum Job Objective To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads). Key Responsibilities Deliver excellent customer service on all calls Make outbound calls to support lead generation efforts Meet phone performance KPIs, including daily targets and call handling times Ensure customers are treated fairly and receive consistent service Build and maintain positive relationships with internal and external contacts Escalate issues, errors, or backlogs to the line manager promptly Support the line manager in achieving overall team goals Knowledge and Skills Required Minimum 1 year of experience in a call centre or customer service role (essential) Strong organisational and prioritisation skills Excellent attention to detail Collaborative team player