Retail Customer Advisor (Oxford Westgate) - 20 hoursJoin to apply for the Retail Customer Advisor (Oxford Westgate) - 20 hours role at

Three UK

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store''s performance

Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis

About UsWe are here to build a network the UK can count on - one that connects people, places and potential. We think everyone deserves the same chance to stay connected, and with VodafoneThree, that future is being built today. We are creating more than the UK''s best network and are committed to closing the digital divide, empowering communities and driving progress. We believe everyone should feel they belong; there is space for you here. We are building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You will join a team that genuinely cares - about each other, our customers, and the future we are building.

Job DescriptionAs a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer''s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve standards across Three while hitting sales targets together as a team.

Key Responsibilities

Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.

Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.

Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.

Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

QualificationsIt all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:

Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.

Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.

Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

What We OfferBe part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Benefits

A free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

Perks (Retail)

A Tastecard membership

Money to spend with Uber

Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme

Opportunity to win Three Celebrates monthly and annual awards

Need to knowWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity and Inclusion teams and our employee networks, we identified reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show us who you are - your personality, creativity, and abilities. We are looking for authenticity and can’t wait to get to know the real you.

Seniority levelEntry level

Employment typePart-time

Job functionOther

IndustriesTelecommunications

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