This is a genuine digital transformation leadership role, not a caretaker IT job. You re a senior technology leader who can set direction and deliver. Someone who sees digital as a commercial growth engine, not a support function. We re working with a rapidly scaling, multi-site consumer-facing organisation that s investing heavily in technology, data and digital platforms to reshape customer experience, unlock growth, and simplify operations at scale. You ll own the end-to-end digital and technology strategy, spanning: Customer-facing digital platforms Core business systems and integrations Data, insight and analytics Cyber security, risk and compliance Infrastructure, service delivery and suppliers Fundamentally your remit is to create and develop a modern, secure, scalable digital ecosystem that drives revenue, retention and operational efficiency across a national estate. What you ll actually be doing: Defining and delivering a clear, commercially aligned digital and technology strategy Leading large-scale digital transformation programmes that materially improve customer experience Using data and digital products to increase sales, improve retention and reduce manual effort Leading and developing a senior, multi-disciplinary technology team (circa 50 people across digital, data, applications, infrastructure and security) Owning supplier strategy and commercial outcomes, not just contracts Partnering with operational and executive stakeholders to translate business pro