Key Account Manager Job Purpose To undertake sales activities, maintain, develop and grow sales of our client product range to existing and potential customers, in accordance with our client s goals. Ensuring customers needs and requests are met, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships. Primary Job Responsibilities and Measurement Managing existing customer accounts Identifying new customers for our clients products and services as well as providing the necessary technical and pricing information to gain business (support and training provided) Close sales leads that come in via the sales channels (email, website, calls) Collaborate with the external sales team to develop and implement sales strategies. Provide a timely response and effective follow up to all sales enquiries using appropriate methods. Serve as the lead point of contact to all customer account management matters. Effectively plan and prioritise time to call existing and potential customers within set time frames. Including lapsed customers and new business. Work within a team territory to achieve set goals within a set time frame. Identify and assess customer s needs to achieve satisfaction and drive sales. Develop existing accounts and relationship