Senior Staff Engineer - Enterprise Telephony Services (ETS)OverviewAs part of the Enterprise Telephony Services (ETS) within End User Product and Engineering, you will be part of a team that plans, builds, and supports technologies and services that enable our Associates and customers to be productive, collaborate seamlessly, and communicate effectively in the office, at home or on the go. Our products and services include Microsoft Teams Voice, Call Center products, tablets and mobile/cellular devices.

Responsibilities

Defining User Stories through JIRA

Leverage various Agile processes such as Story Mapping and Estimating using Fibonacci scale

Partner with the Product Owner/Product Manager to understand priorities and PI features and supports driving the Product Increment (PI) objective at the Team Level

Drives Iteration Goals and content via prioritised user stories

Product expert that guides, informs, and provides insight

Ensures the technical integrity of the solution

Contributor to the Vision, Roadmap to achieve strategic goals and objectives

Collaborates with the System Architect and relevant stakeholders as required

Collaborator of dependencies/risk with the team, Product Owner, Product Mgr.

Supports DevOps and Security best practices

Preparation of the system demo

Coaches and mentors’ other engineers on the team

Attends and actively participates in Release Train Ceremonies: PI Planning, System Demo, and Inspect and Adapt as part of the ART

Minimum Qualifications

Experience in an agile delivery framework (SAFe, scrum), in a Senior Staff Engineer or related role in a cross-matrix organisation

Solid understanding of agile tools, including JIRA and Confluence

Proficient in translating business needs into user stories that teams can develop into finished deliverables

Strong analytical skills to analyse options and drives solutions for complex business problems to deliver business value

Demonstrated ability to communicate ongoing risks, dependencies and timeline impacts

Experience within the telecommunications sector and passion for all things voice related

Hands on experience with configuring/deploying Nice CXone services, including but not limited to:

Call Recording PCI/PII Privacy/compliance

Experience with Microsoft Teams Phone, including PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans

Proven understanding of Voice technology/service market to drive strategy and roadmaps

Solid understanding of NIST Framework

Understanding of change management throughout a large enterprise

Expert knowledge in NICE CXone platform

Knowledge of POLY LENs and Microsoft INTUNE

Experience of NEXTIVITY CELFI

Deployment experience with RETARUS

Technical expertise with mobile products and industry knowledge

Experience handling large third-party SaaS solution

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail

London, England, United Kingdom

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