Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. We are looking for a full-time Service Manager to join our team. The Service Manager will lead and manage the Healthwatch Coventry service in accordance with its statutory duties, service specification and performance requirements. Healthwatch Coventry will ensure that the voices of local communities are heard and acted upon by health and social care decision makers. You will be responsible for day-to-day operations, staff management and development, collaboration with stakeholders, quality assurance, accountability, and performance requirements. We are looking for someone who: Has excellent communication skills Can manage own time effectively with a keen eye for detail Can complete tasks to the highest quality Can monitor and maintain own standards ensuring work is accurate Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary Full training and support will be given to the successful candidate to enable them to carry out their role Responsibilities / Key