Advice And Duty Support Worker Are you a passionate Advice And Duty Support Workerlooking for your next role? 4Recruitment Services are currently recruiting for an Advice And Duty Support Workerto work StaffordshirePay Rates: £14.13 - £17.59 Umbrella rate Information the Role: Successful candidates will be offered 37.5 hours per week for 3 months initially. What you will be doing: Providing a professional response to all initial contacts made by service users or outside agencies in respect of enquiries regarding service delivery.To enable the department to effectively discriminate between enquiries that requires the provision of information as an appropriate response and those that require an assessmentTo support the Team Manager in the operation service for Staffordshire County Councils Children s Services.To ensure that a high-quality service is provided to children and their families through the effective operation of a telephone-based duty and referral service.To provide a professional telephone referral and signposting service as a first point of contact for all initial referrals.To obtain in, a calm and sensitive manner, sufficient information from members of the public and other professionals so that decisions can be reached regarding the most appropriate course of action.Completion of referral forms to the highest of standards.To use and update on a daily basis the Departments Client Information System and the electronic Social Care record system.To ensure appropria