Job Introduction Turning Point is a leading social enterprise committed to making a difference in people''s lives. We are looking for an experienced Deputy Payroll Manager to join our HR Operations team and ensure the accurate and timely payment of salaries during this maternity cover period. This is a fixed-term maternity cover contract for 12 months. This is a hybrid role with one day a week in our Manchester office and the rest working from home. About the Role As Deputy Payroll Manager, you will lead and coach the Payroll and Pension Officers to deliver an outstanding service to colleagues across Turning Point. You''ll assist the Payroll Manager in managing end-to-end payroll processes and act as the senior escalation point for complex queries. This role is key to maintaining compliance, improving processes, and driving a culture of continuous improvement and excellent customer service. Key Responsibilities Manage and coach the payroll team to deliver accurate and timely payroll services Support the Payroll Manager and process end-to-end payroll in their absence Act as senior escalation point for payroll queries, ensuring swift resolution and minimal impact on colleagues Oversee pension processing, including NHS and LGPS schemes Develop and monitor SLAs for payroll, reporting monthly and driving improvements Maintain and improve payroll processes and systems, ensuring compliance with statutory requirements Build strong relationships with internal and external stakeholder