Job Title: 1st Line Contact Centre Agent (OSM Support) Location: Central London (Close to Waterloo) Working Arrangement: 100% Onsite (No remote or part-time working) Shift patterns: 24/7 Salary and Benefits: • £30,000 £35,000 base salary • 10% DV Bonus • Incentive Scheme • 10% Employer Pension Contribution (when employee contributes 5%) • 26 Days Annual Leave (plus bank holidays) • Death in Service Benefit Security Requirements: • Must be a Sole UK National (Unfortunately, we cannot accept dual nationals or those holding OCI/NICOP cards) • Candidates can apply without current clearance • Must be willing and eligible to undergo Developed Vetting (DV) and STRAP/Enhanced DV clearance • Clearance must be in place before start date Role Overview: Do you thrive in a fast-paced technical support environment? Are you reliable, team-oriented, and keen to learn? Join our secure IT support team and help deliver critical services to a high-profile user community in a central London location. Were looking for a 1st Line Contact Centre Agent to join our Operational Service Management (OSM) team. You ll be the first point of contact for technical support issues, supporting end users and escalating issues where appropriate. You ll work within a secure, on-premise environment alongside a wider team of 1st and 2nd Line engineers. Key Responsibilities: • Technical Support: Assist users with technical queries relating to Microsoft products, Windows OS, networks,