Permanent Service Designer

Knowledge/Experience

You will need:Ability to design complexity out of servicesSignificant experience designing digital products and/or services and planning service design project engagementsSignificant experience planning and running workshops with stakeholders, end users and/or front-line service providersSolid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findingsAbility to analyse and visualise user journeys and service flowsAbility to clearly and persuasively communicate designs as well as the evidence underpinning decisionsWork collaboratively with multidisciplinary teamsAbility to work quickly in an agile environmentHave a design related degree, or relevant industry experienceExceptional skills in convincing people of the benefits of user-centred design and designing integrated service offeringsBasic understanding of HTML and CSSExperience of introducing positive change into working practices, teams or organisationsLeadership and excellent communication skills; clear ability to collaborate and build useful relationshipsApplicants must have the right to work in the UK and the ability to pass BPSS vetting

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