We are excited to offer a fantastic opportunity for a proactive and dedicated Neighbourhood Officer to join a Housing Association in Birmingham. As a Neighbourhood Officer, you will enjoy the flexibility of hybrid working, competitive pay, and the satisfaction of making a real difference in the lives of tenants. This role offers the chance to work in a dynamic environment, ensuring safe, thriving communities while managing a patch of general needs tenancies.Key Responsibilities of a Neighbourhood Officer:Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and dealing with anti-social behaviour (ASB).Take prompt and effective action in cases of ASB, collaborating with residents, the police, and partner agencies.Conduct regular estate inspections and home visits, maintaining high standards and building positive relationships with tenants.Support data quality and compliance, ensuring that all customer systems are up to date and meet regulatory and safeguarding standards.What We''d Love to See from You:Experience in housing management, particularly with handling ASB and tenancy enforcement.Strong knowledge of housing legislation, policies, and good practices.Excellent communication, negotiation, and conflict resolution skills.The ability to manage a busy, varied caseload with a customer-focused, solution-oriented approach.This Neighbourhood Officer role has the following benefits:Hybrid Working Competitive hourly rateExperience gained with a large h